We only collect personal information, when it is relevant for Cosmo Royale, and we will only collect information, if it is relevant for your activity with our brand.

When collecting, managing and using your personal information, we always comply with the relevant and current law.

We will only keep your personal information as long as we are imposed by a legal obligation, or as long as it is relevant for the purpose of why we gathered the information.

Type of Personal Information we collect

If you wish to buy or receive a product or service from us, we need to collect some of your personal information, to complete the purchase and offer you our service. For instance we use cookies to keep track of your shopping cart, while you are using our webshop.

We may collect information such as name, e-mail address, shipping address, address for delivery (if it is different from the shipping address), telephone number and payment information.

Cosmo Royale collects and handles your personal information, when you for instance:

  • Visit our website
  • Complete a purchase of our products
  • Create an account
  • Sign up for our newsletter
  • Review our website
  • Send us questions, complaints or feedback


Cosmo Royale/Gitte Carlend – Krokushaven 17, 2765 Smørum, Denmark – is responsible for correctly collecting, managing and using your personal information at

Basis of Treatment and Purpose

We collect your common contact information such as name and addresses to be able to deliver the product or service that you have purchased from us. We collect your e-mail address to send you your order and delivery confirmation.

When you pay for your product or service we collect your name, credit card information and IP-address. The information we collect in connection with the payment transaction, we only use and keep for the payment settlement and fulfillment of the agreement according to the purchase. When completing the purchase some of your information will be passed on to a third part, including information that is necessary to complete or support the payment, such as the total purchase amount and invoice information.

We use your e-mail address to send you our newsletter, if you have given us your consent when registering through our website. At any desired time you can subscribe or unsubscribe to our newsletter. Every newsletter will also include a link to how you unsubscribe the newsletter. At any time you have the right to revoke your consent, if the process of your personal information is based on your consent.

Unfortunately you will not have the possibility of purchasing any of our products or services through our website, if you do not wish to provide the information that is required to complete the purchase.

Your information (except for your e-mail address, if you have given your consent to receive our newsletter) will be deleted 6 months after you have received your purchased product or service.

Other Recipients of your Personal Information

We do not sell your personal information to any third parts, and we do not transfer your information to any third countries.

If you choose to report our website, your name and your e-mail address will be transferred to the site, where you make the report.

We have our website at the Web Hotel E-Studio and our payment system through PensoPay. They operate as our data processor. All personal information you inform on our website will be stored at E-Studio’s data center.

To ensure the best possible delivery, we only use extern companies for the delivery of our products and services. These extern companies are data processors, and in some cases they process the information in connection with the delivery of the products and services. Our data processors only handle personal information by our instructions and according to the current law about data processors.

We have an agreement with our data processors, which is both yours and our guaranty that they comply with the current law about the protection of your personal information.

Your Rights

When you register your personal information on our website, we need to ensure that they are fulfilled at any time. Your rights are as follows:

  • You have access to your personal data and can make changes whenever you want
  • You can have your personal information deleted at any time

In addition you do also have the right to make a complaint about the processing of your personal information and you have the right to send your report to any data protection authority.

If you no longer wish for us to process your personal information, or for us to limit the process, you can also send us a request about your wishes to